Reviews

The person that wrote me up was very nice. I couldn’t believe that I was in and out in less than an hour. From the time I bought my 2019 Equinox, I’ve felt safe in knowing that I get great service at JBA.

Well as I've stated in the pass I've owned nothing but Chevy vehicles. I always bring my vehicles into JBA for service, the staff is great. Very welcoming and professional, I was seen immediately when I walked in the door, My vehicle was serviced and within a hour I was on my home. Another great job done thanks everyone at JBA

I was told service would take about 1 hour. 5 hours later I had to call twice to get a status. I was told a part had to be ordered for the first issue and it was back ordered, but The second issue was corrected. When I got into my vehicle nothing had been fixed. I had to go back in to Helen who said “oh guess I gotta order that part too”. So I waisted an entire day and accomplished nothing.

As usual, the service done on my Cruze was fast and efficient. When I look to buy a new car, I'll look at J.B.A. simply because their service department is so good.

Tech recommended replacing the cabin air filter and engine air filter. I was happy to decline, knowing this is a simple fix that I could do on my own time. However, to charge over $200 to replace $40 worth of parts and 10 minutes of time is pretty drastic. When i did go to replace my engine air filter it was installed incorrectly. While this mistake is simple it could lead do other issues as debris could be ingested into the engine. I would expect a little more attention to detail especially with going to a chevy dealer who's techs should be aware of the correct installation of their air filters and also if they would charge such high prices to replace it.

Great service. I have been a customer for 5 years and now my granddaughter, who has my 2014 Sonic, is also a customer.

We had an appointment but when my husband got there they could not find us in the system. Luckily I had the confirmation text (that was sent the day prior) to show to the employee. She was able to accommodate and get him in. Our appointment had been scheduled for over 2 weeks. The woman he worked with was very accommodating despite not being able to find the appointment.

My truck came back with a bolt in the tire grease on the outside of the door some of my personal belongings were in the bed of the truck and it still has a smell from the leak. I'm debating taking it back to them or find another dealer.

Great time frame. When I got in my truck I noticed a spot (grease or pen) on the headliner. Took it to my service advisor who tried to clean it but couldn't. He then took it to the body shop who removed the spot super fast but also you would never know it was there before.

Well, 1st when I called the lady that answered the call was very professional and answered all my questions and told me what to expect and what I can do. 2nd. I drop off my car on Sunday for Monday morning appointment and it was so easy and secure. 3. I was thinking that I was having to wait until late afternoon or later to get my car to be ready. But it was done early in the am. So thank you